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Stephanie5
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Leaving

I've been trying to contact you regarding my contract ending in September next month I would like it to be cancelled please is there any way of getting this done as soon as possible please 

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newapollo
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Re: Leaving

Hi Stephanie5,

There are 3 methods to cancle your account.

1) You could try the text messaging service.Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. VM are trying to answer queries within 24 hours, however it may take longer on a weekend, but it may take a few days. 

2) You can also call  150 from a Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

3) Write to them to as per the terms and conditions. If writing send it by registered post.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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