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Star22
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Leaving virgin

My loyalty discounts end in a few weeks and would like something similar again otherwise my service would be far more expensive than say, plusnet .

Have never understood why Virgin offer good deals to new customers but nothing similar to very loyal customers.Seems to be common practice with many companies.

Problem is  trying to speak to someone in retentions,it’s so difficult, can anyone offer advice?

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apcyberax
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Re: Leaving virgin

new customer deals are offered at a loss by most companies to get new customers to join because most people will not switch every year and will stay for 2+ years.

Loyalty discount is misleading. If someone will only stay with a discount on the asking price its a disloyalty discount 🙂