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Leaving soon hopefully, billing problems etc etc.

Hi

Since my last visit I have had a coupla issues.

Loss of service due to an external problem, I copied the logs from my Router/Modem just in case, and then having the faults team tell me the problem was with my equipment xxxxpletives.

Next I spoke to customer services who apparently promised what they couldn't / wouldn't deliver on my bill.

 

Just fitted an OpenReach NTE 5c ready for TalkTalk/PlusNet et al to make me an offer I can accept, and after nearly 20 years as a customer of cable/NTL/VM it's bye BYE.

Is the VM motto

Always Alienate your Customer Base?

Customer tuorum alienate semper Base?

 

 

 


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Re: Leaving soon hopefully, billing problems etc etc.

Hi

Today 07/04/20 I spoke to VM and it is now apparently sorted.

Until I look at the billing menu.

 

So now I have something else to clarify, and YES I did cancel and then change my mind after the assurance all was well.

 

So another phone call etc etc.


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