Thanks for your post and for reaching out to the Community Forums, RichRssll,
We're sorry that you are unclear about your cancellation,we would not send email confirmation for your cancellation request. Your final bill will be your confirmation. If your phone conversation did not end with the certainty for your services being cancelled, then unfortunately we can only advised having another phone conversation to receive that confirmation.
Regrettably we are unable to process cancellations, upgrades, package changes or sales via this channel. Cancellations can be done by phone 0345 454 1111 but also by post Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG.
Cheers,
Corey C