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Leaving Virgin

Hi,

I have moved house and as all my kit was over 10 years old I set up a new installation. I want to cancel the contract at the original address but phoning the helpline just cuts off and says use the website. The advice on the website is that I have to give 30 days notice, but does not tell me how, and there is no way of starting a livechat with anyone from Virgin Media.

Please advise how I am supposed to contact Virgin, so far I have just cancelled the direct debit so that they won't get paid any more..

Thanks,

Stuart

 

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Re: Leaving Virgin

Firstly, cancelling your direct debit does not constitute cancellation. Please pay your bill by a different method or you will have a debt with Virgin Media.

From your contract:

CE8E4A34-4F6D-4A6E-A5AB-23DDC576AAE2.jpeg

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Re: Leaving Virgin

also starting a new contract at the new address won't give you new customer deals. you may well get new kit but you need to leave for 3 months to be classed as a new customer

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Re: Leaving Virgin

If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.  
https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...  

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My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Re: Leaving Virgin

Thank you. The phone tells you to use the help on the website and just disconnects.
Do they not have an email address instead of a postal address?
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Re: Leaving Virgin

Hi Stuart070, the text number Scott provided above would be the next best shout for this if you'd prefer not to wait on the phone. 

 

Tom

 

 

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