Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
151 Views
Message 1 of 4
Flag for a moderator

Leaving Virgin - how do I do it?

Hi

I am moving house and moving to an area that Virgin doesn’t cover. I am wanting to cancel my subscription but can’t seem to find a way to contact them. Does anyone know how I can email them to do this?

I am out of contract and have been very happy with the service that they have provided me and I am disappointed that I can’t take them with me!

Many thanks,

Dan. 

0 Kudos
Reply
Highlighted
  • 14.35K
  • 1.12K
  • 3.35K
Very Insightful Person
Very Insightful Person
147 Views
Message 2 of 4
Flag for a moderator

Re: Leaving Virgin - how do I do it?

no email address - best option is

dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - then "technical issues" - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre

____________________

Tony
0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
96 Views
Message 3 of 4
Flag for a moderator

Re: Leaving Virgin - how do I do it?

Hi Tony

Thanks for your reply

That option is not working as when I get through to leaving they say they haven’t got the staff and suggest I go to virginmedia.com/help but there are no options to communicate with them, even the online chat doesn’t want to work. Any other ideas? An email address would be very helpful?

Dan

0 Kudos
Reply
Highlighted
  • 3.65K
  • 147
  • 211
Forum Team
Forum Team
90 Views
Message 4 of 4
Flag for a moderator

Re: Leaving Virgin - how do I do it?

Hi MaidstoneDan20,

 

You can also contact the team via our SMS service on: +44753 305 1809

 

^Martin

0 Kudos
Reply