1) You could try the text messaging service. Just send a text with a description of cancellation to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
2) You can also call 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues, or late afternoon around tea time.
3) Write to them to as per the terms and conditions. If writing send it by registered post.
Hello archi_123 and sorry to hear you're wanting to leave us. We're unfortunately unable to process disconnections on this Forum but please see the contact methods newapollo has posted so our Team can help you with your disconnection request.