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sam168
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Leave and Rejoin Virgin Media

Hi All

My current deal is ending and VM won’t match price so we are leaving on 1 Feb how quickly after that can my partner sign up as a new customer and get a new customer deal? Would rather stay with VM but not paying heavily inflated prices as a loyal customer. Thanks

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Anankha
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Message 2 of 15
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Re: Leave and Rejoin Virgin Media

Some say a minimum of 3 months before you can rejoin as a new customer while others say 6 months.

My Broadband Ping - VM Home
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nodrogd
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Re: Leave and Rejoin Virgin Media

You have to have left for at least 3 months for any possibility of getting new customer deals, and even that is at the discretion of who you speak to, as you are treated as a returning customer & not a new one.

All equipment would have to be returned to Virgin if you terminate your agreement.

VM BB TV Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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sam168
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Re: Leave and Rejoin Virgin Media

How long would we need to wait if the account was in a new name ie my partners.

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Anankha
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Message 5 of 15
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Re: Leave and Rejoin Virgin Media

Same I believe - 3 months.

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sam168
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Re: Leave and Rejoin Virgin Media

I know my BB hub will need to be returned but my partner will take out a new contract in her own name at our address is there a certain engagement of time before she can do this once contract in my name ends?

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Anonymous
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Message 7 of 15
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Re: Leave and Rejoin Virgin Media

maybe. if its the same last name VM may not let you do that, if its another name you should be fine.
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John_GS
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Re: Leave and Rejoin Virgin Media

Hi sam168

 

Thanks for posting. 

 

The timescales are as follows;

 

You'd need to give thirty days notice to cancel and then have no service at that property before being able to re-join as a new customer. This applies to an account in your partners name also.

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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sam168
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Message 9 of 15
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Re: Leave and Rejoin Virgin Media

So we have given 30 days notice service ends 1 Feb. So what date roughly can we get new service in my partners name?

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Anonymous
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Message 10 of 15
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Re: Leave and Rejoin Virgin Media

2nd if you plan it right
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