Hi
I recently changed from ultimate oomph to ultimate volt (cancel then renew under different name in household as recommended by rep Lorna). Gave them new correct direct debit details also.
I noticed after a few weeks (before installation) the direct debit details had the wrong name (from the old account)
So I contacted Lorna (local virgin rep) to rectifiy this, she confirmed the name on the Direct debit was now corrected.
All seems well until I recently noticed that the first bill has not come out of my bank account (first two months). So i signed in to check on the purple virginmedia.com site it says 'paid' with a green tick "theres nothing you have to do".
However if I click on view bill on my.viginmedia.com (red website) it says payment due still on 19th april. It also says "it looks like you havent set up a direct debit yet"
Just to clarify the 02 mobile portion of the bill which is paid seperatly has been coming out of my account fine.
So I'm not sure whats going on. I have sent a text to the local rep but havent had a reply so could someone from vm please look into this as I dont want a late payment fee added.
Regards
Robert.
