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Late payment

Hello,

Recently, my direct debit didn't have enough to pay for my bill. I put money into my account, today at around 12 pm I put my card details in for an online payment to pay for that late bill. When the confirmation for the payment was processing, suddenly the page refreshed and I got a message saying something about 'SORRY'. Well, I got an email confirming the payment and my bank shows a pending transfer of money to virgin media, however, the TV is not loading and my account still indicates a "let's make a payment" button. Please sort this out, I do not want to re-apply and have double the bill taken out of my account.

kind regards,

Deniz.

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Re: Late payment

Hi Deniz,

 

Thanks for your post.

 

I'm sorry that there was a bit of a delay with your payment going through on your account.

 

Have you been able to check your online account since posting? Does the payment now show as added to your account?

 

Let us know and we can help further if needed.

 

Thanks

 

Melissa 

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