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Message 11 of 13
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Re: Late payment charges

Do you have a number for them? You can understand why I am not willing to pay the outstanding balance because of the complaint and yet we have been left with no BB anyway. I'm being charged £35 a month for 50meg BB that I'm not even getting now. I'll just go to a different provider now.
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Message 12 of 13
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Re: Late payment charges

The number you will need to call is 0345 454 1111 and choose option for billing 

Gareth_L

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Message 13 of 13
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Re: Late payment charges

Can they even do anything if the complaint is open? That's the generic number I have spent hours phoning the last couple of days. Terrible service, I'll just sign up elsewhere.