Late payment charge

[mrq2022]

Hi.

I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4.34 and that this would be taken by direct debit.

This clearly didn't happen and I was charged a late payment fee, which has now gone on my credit history.
I am furious. I have spent the last 5 years bringing up my credit score to Good/Excellent and it has dropped to Fair because of this.

What can I do about this? And how do I complain about this?

Thank you!

[Alex_RM]

Hi mrq2022,

Thanks for posting and sorry there's been some confusion with your final bill. So I can check this for you I've popped you over a private message to get a few more details. 

Alex_Rm