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Late payment charge

bobbyb16380
Joining in

Hello, our 18 month contract is due to finish early November and we have been sent our final bill. However Virgin haver added a late payment charge of £7-50 from our previous bill? We pay by direct debit and have done so since day 1, so how can this be even possible? Is this just Virgin spitting the dummy out because we have chosen to leave? 

1 REPLY 1

Daniel_Et
Forum Team
Forum Team

Hi @bobbyb16380 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about what's happened 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel