Late Payment Marker on Credit File

[greypineapple]

Hello Everyone,

Hope you are all well! Long time lurker (2016), first time poster. I have just been looking at my credit file as I am mid mortgage application and it appears I have a late payment marker on my account. As far as I know I’ve never made a late payment and my account is set up on a direct debit. I’ve had a few issues with the account direct debit in the past. I have tried to call my bank to look into this as I am freaking out. But with the Easter break they’re understandably closed. I had no luck with virgin either, not that I blame them it’s a bank holiday. 

what I’ve also noticed is I’ve two credit records set up for virgin and I’ve only broadband.

I was wondering if someone can help explain what’s happened or where this account other account comes in. 

Thanks 🙂 

[Alex_RM · Accepted solution]

Hi greypineapple,

Thanks for posting, and sorry for any confusion regarding the payments and billing.

So I can take a closer look at this for you, I've popped you over a private message (purple envelope, top right hand corner) so  I can get a few more details from you.

Alex_Rm

[Joeysmum]

I'm having the same problem, getting nowhere fast. 

[Ilyas_Y]

Hey @Joeysmum 👋🏼 Thanks for reaching out to us on here.

I'm sorry to hear about the issues you are having with the credit file.
Please email: creditfileamendments@virginmedia.co.uk and our credit file team will be in touch regarding this.
Please ensure you send all the details of the issue and the financial details as well and the team will be in touch.

Kind regards,
Ilyas.