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Last name spelt wrong

Joining in


I recently purchased a broadband contract . When I received the contract and went to set up my online account, I realised my last name was spelled incorrectly on the contract (Jofe instead of Jose)

I had to use the incorrect spelling in order to be able to create a my virgin account online. I would like this error to be rectified and my contract updated.

I want to avoid using the "change of name" form since I have not changed my name and this error was seemingly made by Virgin Media's electronic system. But I would like my bill to reflect my true name. Can someone at Virgin change this for me?

I already contacted costumer support a few days ago, but the name still  is not correct



Forum Team
Forum Team

Hi @Vitolas 👋

A warm welcome to our Community Forums and thanks for your post. It's great to have you on board. 

I am sorry for the typo in your surname. 

I'd love to help you further so will pop you a PM 📩 now. 

Hope to hear from you soon 😊

Forum Team

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