Last name spelt wrong

[Vitolas]

Hi,

I recently purchased a broadband contract . When I received the contract and went to set up my online account, I realised my last name was spelled incorrectly on the contract (Jofe instead of Jose)

I had to use the incorrect spelling in order to be able to create a my virgin account online. I would like this error to be rectified and my contract updated.

I want to avoid using the "change of name" form since I have not changed my name and this error was seemingly made by Virgin Media's electronic system. But I would like my bill to reflect my true name. Can someone at Virgin change this for me?

I already contacted costumer support a few days ago, but the name still  is not correct

Thanks

[Ayisha_B]

Hi @Vitolas 👋

A warm welcome to our Community Forums and thanks for your post. It's great to have you on board. 

I am sorry for the typo in your surname. 

I'd love to help you further so will pop you a PM 📩 now. 

Hope to hear from you soon 😊