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Last bill not working when trying to change password

Hi, I have forgotten my security answer and when I try to sign in with using my last bill it just says it’s working any idea how to get by this

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Re: Last bill not working when trying to change password

Hi MaryW69, 

Thanks for using the forums to get this issue looked into. Have you tried clicking on "forgotten password" on the login page? 

Also, is this for your Media or Mobile online account?

Thanks, 

Megan_L

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