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Lack of response

CJ38
Tuning in

on ‎24-01-2023 13:46

Account [REMOVED] Site ref  [REMOVED]

I posted a letter of complaint to Virgin Media at SR43 [REMOVED] on 14th January. There has been no acknowledgement. can you tell me if they received it or working on it or ignoring it

[MOD EDIT: Personal and private information has been removed from this post.]

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3 REPLIES 3

Gareth_L
Forum Team
Forum Team

on ‎24-01-2023 16:19

Hello CJ38.

Thanks for your post and welcome to our community.

Sorry you have had to send in a letter of complaint.

Was this sent recorded delivery?

If so We do aim to reply to all complaints and offer a resolution with in 28 days of the complaint being logged.

Can we ask what it was regarding?

Gareth_L

 

 

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CJ38
Tuning in
In response to Gareth_L

on ‎24-01-2023 21:16

Would you believe it they have finally responded after11 days. So lets see if they can sort this problem.

Thanks for your prompt response

Chris Jobson

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Robert_P
Forum Team
Forum Team
In response to CJ38

on ‎25-01-2023 08:07

Thanks for the update CJ38, keep us up to date with this and how this goes.

 

Rob

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