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Haitken
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Lack of Amazon Prime and no customer service reply

It sounds like others have had similar issues to me.

I renewed my contract in late 2020 and was promised another 12months Amazon Prime. 

After multiple promises of codes and it being resolved....months later..no Amazon Prime. 

I did get one, it was expired/used already. 

Alternative ones were promised, not forthcoming. 

Credits promised....not forthcoming 

Callbacks promised.....nothin

Email to complaints...unanswered

Manager callback promised within 72 hours.....nothing.

 

Anybody got any other ideas?

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Steven_L
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Re: Lack of Amazon Prime and no customer service reply

Hey @Haitken,

 

Sorry for the problems that you're having with getting your Amazon code.

 

I have been able to locate your account and can see on the notes that a call back has been arranged for today with the manager of the agent you spoke with.

 

Please let us know if this callback doesn't happen today and we can get this looked into further.

 

Regards

Steven_L

 

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Haitken
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Re: Lack of Amazon Prime and no customer service reply

Hi @Steven_L,

The call back was due at 1200 today....it hasn't happened, as appears to be the norm.

It would be appreciated if you could look into it further.

Thanks

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Steven_L
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Re: Lack of Amazon Prime and no customer service reply

Thanks for coming back to me and confirming that the call back hasn't happened @Haitken.

 

The callback should have happened at the specified time by the agents manager, I have sent an email to the concerned manager asking if I could get an update on the issue.

 

Hope to hear back from them soon and they should be in touch with you soon.

 

 

Regards

Steven_L

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Haitken
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Re: Lack of Amazon Prime and no customer service reply

@Steven_L 

No call received again, despite your reminder email.

If they can't manage to contact, even when reminded to do so by a colleague, it really doesn't reflect well. 

I feel my scepticism re their promises was well placed.

I'm appreciative of any further assistance you can provide, as I don't feel what I'm hoping for is too much.

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Emma_C
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Re: Lack of Amazon Prime and no customer service reply

Hey @Haitken

Really sorry about this. 

I've had another look and it seems as though we've been in touch to resolve this since your last post. 

Do let us know if you need anything else. 

Thanks. 

Emma_C - Forum Team
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obanite89
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Re: Lack of Amazon Prime and no customer service reply

Iam having the same problem, its on my contract but still no prime since November?

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Martin_N
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Re: Lack of Amazon Prime and no customer service reply

Hi obanite89,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issues you have with the Amazon Prime membership. 

 

I have taken a look on our side and can see you have spoken with the team and they have resolved this. 

 

^Martin

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