It sounds like others have had similar issues to me.
I renewed my contract in late 2020 and was promised another 12months Amazon Prime.
After multiple promises of codes and it being resolved....months later..no Amazon Prime.
I did get one, it was expired/used already.
Alternative ones were promised, not forthcoming.
Credits promised....not forthcoming
Email to complaints...unanswered
Manager callback promised within 72 hours.....nothing.
Anybody got any other ideas?
Sorry for the problems that you're having with getting your Amazon code.
I have been able to locate your account and can see on the notes that a call back has been arranged for today with the manager of the agent you spoke with.
Please let us know if this callback doesn't happen today and we can get this looked into further.
The call back was due at 1200 today....it hasn't happened, as appears to be the norm.
It would be appreciated if you could look into it further.
Thanks for coming back to me and confirming that the call back hasn't happened @Haitken.
The callback should have happened at the specified time by the agents manager, I have sent an email to the concerned manager asking if I could get an update on the issue.
Hope to hear back from them soon and they should be in touch with you soon.
No call received again, despite your reminder email.
If they can't manage to contact, even when reminded to do so by a colleague, it really doesn't reflect well.
I feel my scepticism re their promises was well placed.
I'm appreciative of any further assistance you can provide, as I don't feel what I'm hoping for is too much.
Really sorry about this.
I've had another look and it seems as though we've been in touch to resolve this since your last post.
Do let us know if you need anything else.
Iam having the same problem, its on my contract but still no prime since November?
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issues you have with the Amazon Prime membership.
I have taken a look on our side and can see you have spoken with the team and they have resolved this.