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Know your rights virgin media does not

When you should receive compensation

Compensation should be paid no later than:

  • 30 calendar days after a delayed start of a new service is resolved or the service is cancelled;
  • 30 calendar days after the loss of service is resolved or the service is terminated;
  • 30 calendar days after the date of the missed appointment.

If your broadband or landline service stops working, you will simply have to report the fault to your provider. If the service is not fixed after two full working days , you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

You will receive an initial £8 if the service is not fixed two full working days after you report it, and then £8 for each full day it is still not fixed after that.

The scheme applies to new orders placed or problems reported from 1 April 2019.

 

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Re: Know your rights virgin media does not

what is your source?, is this a scheme since maybe virginmedia has not signed up to it, unless its law

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Re: Know your rights virgin media does not

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...
Is your provider signed up to the scheme?


The following firms are signed up to the scheme:
•BT (joined 1 April 2019)
•Hyperoptic (joined 28 October 2019)
•Sky (including NOW Broadband) (joined 1 April 2019)
•TalkTalk (joined 1 April 2019)
•Virgin Media (joined 1 April 2019)
•Zen Internet (joined 1 April 2019)
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Re: Know your rights virgin media does not

It also doesnt apply to TV services, only telephone and broadband

I work for Virgin Media and my posts are my own opinions
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Re: Know your rights virgin media does not


@katrina222 wrote:
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...
Is your provider signed up to the scheme?


The following firms are signed up to the scheme:
•BT (joined 1 April 2019)
•Hyperoptic (joined 28 October 2019)
•Sky (including NOW Broadband) (joined 1 April 2019)
•TalkTalk (joined 1 April 2019)
•Virgin Media (joined 1 April 2019)
•Zen Internet (joined 1 April 2019)

All the details relating to Virgin Media are here:

https://www.virginmedia.com/help/automatic-compensation 

If installations are held up due to issues beyond Virgins control (eg Council Permits) compensation is not payable.

VIP pack with VIVID 350. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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Re: Know your rights virgin media does not

Whappens if virgin media get planning permission but do not carry out the works, which in this case was 14 oct works 22 23 oct no works done eventually cable pulled to the wrong house (sourced directly by virgin media engineer on the day) . issue was supposed to be resoloved on 11 Dec after more than 12 months you wont pay compensation because you have issued another date 28 Dec, guess what? the Telegraph newspaper are interested, you see I keep notes and take snapshots of conversations, coupled with my screening for cancer it doesnt read very well, especially when your doctor says we have been trying to ring you regarding your results!" I cannot print how I feel about this company.

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Re: Know your rights virgin media does not

All issues now being dealt with by Virgin Media Executive team

many thanks to all that have responded
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