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rmluk4h
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Kit hasn't arrived - Was due 28/01

Just wondering where my kit is- I have upgraded my account but am still waiting on the stuff to turn up. I requested a call back today- and when that happened after exchanging pleasantries with the operator the phone went dead and he didn't call back. I am still on the TV channels and speed my original contract was on, but my account says I now have Maxit TV and the broadband part is down as nothing (was 100mbps). Id just like the kit so I can activate it and get on with enjoying the extra services I'm (probably) already paying for.

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Ryan_N
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Re: Kit hasn't arrived - Was due 28/01

Hi rmluk4h, 

 

Thank you for your post and welcome to the forums. 

 

I am sorry your first experience on the forums is this - not off to a good start. Have you managed to get the kit sorted since your post? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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rmluk4h
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Re: Kit hasn't arrived - Was due 28/01

Hiya, I managed to get through to customer services, apparently the work order had not been completed fully so the lovely person I spoke to sorted it out and speed and TV channels have arrived, no sign of the phone though. To be fair the speed is the main thing I wanted upgrading anyway so I can wait for the phone

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Ryan_N
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Re: Kit hasn't arrived - Was due 28/01

That's great to hear. Thank you for letting me know that. 

 

What's the phone sorry? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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rmluk4h
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Re: Kit hasn't arrived - Was due 28/01

The landline was part of the upgrade, but no handset has arrived. 

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Paul_DN
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Re: Kit hasn't arrived - Was due 28/01

Hi rmluk4h,

 

 

Thank you for coming back to us, when you take the landline with us we do not provide a handset this is something you would need to purchase yourself.

 

I am sorry if this wasn't brought up or made clear to you, you can use any phone as long as it is compatible with cable services.

 

 

 

Regards

 

Paul.

 

 

rmluk4h
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Re: Kit hasn't arrived - Was due 28/01

No probs!

 

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Paul_DN
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Re: Kit hasn't arrived - Was due 28/01

Hi rmluk4h,

 

If you do require any further help or support please come back any tome and we will be happy to help further.

 

 

 

Kind regards

 

Paul.

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