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Kit collection team didn't come on day

Aliselcuk
Joining in

Hello,

I booked a day for returning kit but no one came. What should I do? If I book another day, they probably won't come again. I want a refund for returning kit.

1 REPLY 1

Gareth_L
Forum Team
Forum Team

Hello Aliselcuk.

Thanks for your first post and welcome to our Community.
Sorry to hear the collections team failed to turn up.
If its easier and saves you having to stay in, you can order a returns kit here 

Or alternatively 

You can also use their own packaging and print out a returns label from https://www.collectplus.yodel.co.uk/virgin  (it's sent to your email address and needs taking to the nearest collect plus store)

Gareth_L