Showing results for 
Search instead for 
Did you mean: 

Kit collectiom

Tuning in

I've left Virgin. I booked collection of kit equipment - hub 3.0 and TiVo 1tb box plus remote a couple of weeks ago, and it was also reconfirmed yesterday via email. I have been in all day and no one has arrived to collect the kit, and I have received no emails or calls or messages to advise of any issues. I won't be working from home again now until next Tuesday. There's no option on the confirmation email to reply or any rebooking button to press. Do I just wait to hear something? Or request recycling box? I don't want to end up getting a penalty






Very Insightful Person
Very Insightful Person

Hi @Dannyjp81 

You can request returns packaging on teh following page.


I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Forum Team
Forum Team

Hi there @Dannyjp81


Thank you so much for your post and welcome back to the forums, it's great to have you here. 


I'm so sorry to hear that you have not yet had an appointment arranged, have you ordered the packaging at all per @newapollo's advise? 


You can also view information on how to return packaging here


Thank you.

Thanks both, I've requested the return packaging

Hi Dannyjp81,

Thanks for getting back to us, if you feel like you're still struggling to gain a returns package, please let us know.

We will be happy to look into this further for you.

Apologies if this is causing some frustration for you!