on 19-07-2022 17:15
I've left Virgin. I booked collection of kit equipment - hub 3.0 and TiVo 1tb box plus remote a couple of weeks ago, and it was also reconfirmed yesterday via email. I have been in all day and no one has arrived to collect the kit, and I have received no emails or calls or messages to advise of any issues. I won't be working from home again now until next Tuesday. There's no option on the confirmation email to reply or any rebooking button to press. Do I just wait to hear something? Or request recycling box? I don't want to end up getting a penalty
on 19-07-2022 18:36
You can request returns packaging on teh following page.
on 19-07-2022 20:57
Hi there @Dannyjp81
Thank you so much for your post and welcome back to the forums, it's great to have you here.
I'm so sorry to hear that you have not yet had an appointment arranged, have you ordered the packaging at all per @newapollo's advise?
You can also view information on how to return packaging here.
on 19-07-2022 21:26
Thanks both, I've requested the return packaging
on 20-07-2022 08:20
Thanks for getting back to us, if you feel like you're still struggling to gain a returns package, please let us know.
We will be happy to look into this further for you.
Apologies if this is causing some frustration for you!