I have been a Virgin Customer for many years (maybe 25+) plus NTL before that. Last year I was upgraded to the Oomph package and get the SuperHub 3. Recently I brought over 5 x SIMS from Three Mobile to Virgin Mobile and I was convinced to resign my Broadband Package to Ultimate Volt etc.
First downside was that my Oomph SIM (Vodafone network) has been replaced with a O2 Volt SIM. Gets quite complicated with the Billing now, with O2 SIM getting billed from O2 and then my Virgin has been reduced by the O2 amount, I guess its the way they book revenue now. However, the major downside was that I got a reasonable 2-3 bars of 4G before and not zero bars of O2, yet the signal strength site says Good 4G inside and out, hmmm where I have heard that before, oh yes Three mobile, its why I just moved from Three to Virgin 😞
Anyway, the biggest disappointment was to receive a shiny new SuperHub 4, installed and working, with 950+ of download in hardwire, bit patchy on Wi-Fi, but only to find out that there is a newer SuperHub 5 out since last October. So I have come down very quickly from a high to feeling a little cheated that I have received old stock of SuperHub 4.
I may not get any violins playing a sympathetic tune, considering what else is going on the world, but should I have a case for contacting Virgin asking the question "when's me SH5 coming?"