Virgin Media Community

[J2o1]

I have just signed up to virgin media for tv/phone/broadband

but when I try to register my account for my virgin media on line, it says account already registered to an incorrect email address. Im guessing the employee I spoke to inputted my email address incorrectly when I was signing up.

He’s basically put a dot in to my email address that shouldnt be there.

not sure how to resolve this..?!

[Steven_L]

Hi @J2o1,

Welcome to the community and thanks for taking the time to post on our forums.

I can have a look into this for you but would need to take your account details via a private message, so that we can confirm your details and pass account security.

Once we have done that I can check the email that has been added and we can make the necessary changes to your password.

Please look out for my private message and we can get started.

Regards

Steven_L

[Steven_L]

Hey @J2o1,

Thanks for confirming your details and joining me in a private message.

I have been able to make the changes to your account and you just need to confirm this by following the instructions on the email that has been sent to you on the correct email address that you confirmed in the PM.

Please can you try this and let me know how it goes.

Regards,

Steven_L

[Steven_L]

You're very welcome @J2o1.

Please let us know if you have any further issues.

Regards,

Steven_L