Just signed up - incorrect email address !!

[J2o1]

I have just signed up to virgin media for tv/phone/broadband

but when I try to register my account for my virgin media on line, it says account already registered to an incorrect email address. Im guessing the employee I spoke to inputted my email address incorrectly when I was signing up.

He’s basically put a dot in to my email address that shouldnt be there.

not sure how to resolve this..?!

[Steven_L]

Hi @J2o1,

Welcome to the community and thanks for taking the time to post on our forums.

I can have a look into this for you but would need to take your account details via a private message, so that we can confirm your details and pass account security.

Once we have done that I can check the email that has been added and we can make the necessary changes to your password.

Please look out for my private message and we can get started.

Regards

Steven_L

[Steven_L]

Hey @J2o1,

Thanks for confirming your details and joining me in a private message.

I have been able to make the changes to your account and you just need to confirm this by following the instructions on the email that has been sent to you on the correct email address that you confirmed in the PM.

Please can you try this and let me know how it goes.

Regards,

Steven_L

[Steven_L]

You're very welcome @J2o1.

Please let us know if you have any further issues.

Regards,

Steven_L

[luilapshing]

Hi Steven_L, I have exactly the same problem, could you please help?

[Molly_T]

Hi Luilapshing, welcome to the community! Thank you for posting!

Sorry to hear you have had an issue with your email address information, I can also help with this. 

Just as Steven mentioned in his post, I will need to send you a PM to confirm a few account details and get this updated for you. You will find the PM in the top right corner of the page ,in your Inbox. 

We can return to the public thread as soon as possible with an update. 

All the best!