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Just had a new monthly cost come through for double what I signed up for!

I'm a new customer and I have just had an email saying thanks for making changes your new bill is £139 a month and your first bill will be £278!!!!!!!

The contract I signed for was only £79 per month!

I appreciate you have to pay extra on your first bill but whats going on with this monthly price increase!!!

Worst of all my logins won't work so can't even sign in or talk to anyone cause the call centres are now shut.

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Re: Just had a new monthly cost come through for double what I signed up for!

Hi there @akk0

 

Thanks for your post - I am sorry about the issues with your bill; have you now been installed with your service and have you had your first bill as yet? 

 

Cheers

Katie - Forum Team


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Re: Just had a new monthly cost come through for double what I signed up for!

Not had any bills yet the box was only installed on Monday the 30th of March. 

I have 3 contracts now on my account

Original contract 30th march £79

copy contract 30th march £79

updated contract 30th march £139!

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Re: Just had a new monthly cost come through for double what I signed up for!

Perhaps I should just cancel the direct debit for now till this get sorted and someone can be contacted?

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