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Just had a chat over SMS about upgrading package and have an issue..what next as cannot cancel online

Was looking to upgrade my broadband, so first tried via the web site but order went missing, so contacted virgin media via the SMS bot. 

In the chat I had on there I was offered an upgrade at a discounted rate, but have then received an email with a much higher monthly price for the upgrade.

How can I either cancel the upgrade (as I'm within my cooling off period) or get the package that was stated in the SMS conversation?

 

cheers,

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Re: Just had a chat over SMS about upgrading package and have an issue..what next as cannot cancel online

Get back on the SMS service 


Here to help! I'm a technician helping out whilst working from home. Find out more


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