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Just got an email from Netflix saying my membership has been cancelled.

On our wavelength

Hi. I see a few people have had this over some months, but I can't see a resolution.

The email I got today states that my membership has been cancelled as per the request from Virgin Media. I never asked for this, I'm paying for NF through VM and I'm enjoying the service and had no plans to cancel.


Can anyone tell me what I should do to get it resumed? There is a button in the email to restart the membership but I want to make sure I'm doing it right before going that route and to find out why it was cancelled in the first place.




Forum Team
Forum Team

Hey MV20, thank you for reaching out and I am so sorry to hear this.

If you want to restart the membership please just simply click that button and it will restart the membership for you. Cheers

Matt - Forum Team

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