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Just got an email from Netflix saying my membership has been cancelled.

MV20
On our wavelength

Hi. I see a few people have had this over some months, but I can't see a resolution.

The email I got today states that my membership has been cancelled as per the request from Virgin Media. I never asked for this, I'm paying for NF through VM and I'm enjoying the service and had no plans to cancel.

 

Can anyone tell me what I should do to get it resumed? There is a button in the email to restart the membership but I want to make sure I'm doing it right before going that route and to find out why it was cancelled in the first place.

Thanks.

 

1 REPLY 1

Matthew_ML
Forum Team
Forum Team

Hey MV20, thank you for reaching out and I am so sorry to hear this.

If you want to restart the membership please just simply click that button and it will restart the membership for you. Cheers

Matt - Forum Team


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