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Mariner0705
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Ive now been waiting 3 hours for help !!!

This has to be a record !!!

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swstevewil
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Re: Ive now been waiting 3 hours for help !!!

There is probably a badge for that. 

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Mariner0705
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Re: Ive now been waiting 3 hours for help !!!

astonishingly poor customer service - with all the people off work one would have thought that at least a customer call centre could easily be managed !!! but no - Im already looking at alternative providers

 

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Lee_R
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Re: Ive now been waiting 3 hours for help !!!

Hi @Mariner0705

Sorry to hear it's taking a long time to resolve your issues.  I am really sorry for our queue times.  How can we help?

Regards

 

Lee_R

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Lee_R
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Re: Ive now been waiting 3 hours for help !!!

Also @swstevewil that offer to help also includes yourself if you need us:-)

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Mariner0705
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Re: Ive now been waiting 3 hours for help !!!

Lee thank you for getting back to me 

I had been waiting for customer services to respond to my messages - but after 4-5 hours I gave up.

I am presently reviewing my continuation with Virgin. Your service to date has been good - however the web site and total inability to physically speak to someone is deeply unsatisfactory. The FQA's fall well short of the scope of my enquiry which involves modifying my service requirements. 

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Lee_R
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Re: Ive now been waiting 3 hours for help !!!

I am really sorry to hear this. I am guessing the 3 hours waiting was via calling and not texting?

Regards


Lee

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Mariner0705
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Re: Ive now been waiting 3 hours for help !!!

No I gave up after 20 minutes for the calling - this was actually via the chat/messaging service - which makes it worse !! because it means that someone allocated for these duties, even if working from home, are simply not there

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Lee_R
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Re: Ive now been waiting 3 hours for help !!!

I'm really sorry.  I will drop you a quick private message. Please look out for the purple envelope in the top right of your screen.

Regards


Lee_R

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