Virgin Media Community

[Duffster27]

I doubt this is the right forum, but can't find the right one. Rant incoming...

Does anyone else have difficulties renewing their contract?

For the past 3 years, the agents on the phone have agreed a price with me and then the paperwork after has been different (more expensive). I've then had to call back in and try and re-negotiate to be told they can't even offer the price.

After this, then promised Manager call backs which don't arrive, so always need to go to Chief Execs office for resolution and for someone to fix the mistake.

It's so annoying!

[Duffster27]

And upon checking the paperwork it's now magically a 18 months when previously it was a 12 month!

How does one raise a complaint through the correct channels

[Emily_G]

Thanks for the post Duffster27.

If you have the confirmation email with the agreed to price the team should be able to honour this. 

If the confirmation email was incorrect then you would have 14 days to either change or undo the change. 

Thanks, Emily.