Hello Savis17
Thank you for taking the time to contact us regarding your Virgin Media account, We can understand your frustration in the recent experience looking to cancel your services.
Having read your post, can you confirm how you requested the cancellation back in November? Was this during a phone call or did you write in to us?
When you called and spoke to the agent in January to make the payment did they advise why the account wasn't cancelled? Did they also arrange for it to be cancelled during that call or explain what would happen going forward?
Rob