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Issue settign up My Virgin Media account

Hi

 

I have been an NTL/Virgin user for over 15 years. I have had a My Virgin Media Account. I have however recenctly sold my house, as i am separting from my partner my purchase went through about 6 weeks after my sale. I have remained with Virgin but been given a new account number for my 'new' contract, although the engineer and help desk can see they are linked.

If I log in with my old account it says i have no account and all info will be deleted after 90 days.

I have tried to create a new My Virgin Media acount with the new account number but it will not let me use my email address to do so as it is linked to another account. If i use a back up email address I have I am told that it can't set up the account as the email address needs to be the same one I gave when settign up the new contract.

 

How can I set up the new account? 

Do I have to wait for the 90 days to expire and then use my main email address?

Is it not possible to merge the accounts?

Thanks

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Re: Issue settign up My Virgin Media account

doubt the the email address would be re-usable after the 90 days, could have a chat with the moving house team and they'll be able to sync up the accounts, if you were the account holder of the previous account.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: Issue settign up My Virgin Media account

Hi jamesrfisher thanks for posting.  Please can you advise me if you were the named account holder on the address your email address was registered to?

Please do get back to me.

Regards


Lee_R

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Re: Issue settign up My Virgin Media account

Hi

 

Yes I was the registered account holder and it's my email address

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Re: Issue settign up My Virgin Media account

Thanks for getting back to me  jamesrfisher

I would like to look into this further for you. To enable me to do so, I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

I look forward to helping you.

Regards


Lee_R

 

 

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Re: Issue settign up My Virgin Media account

Hi

 

I haven't received any message yet

 

Thanks

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