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xxamine
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Is my account compromised?

I received  a letter from VirginMedia today, thanking me for getting in touch, to confirm my account number?

I havent contacted virgin for that or anything else recently, so i'm confused? 🙀

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Megan_L
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Re: Is my account compromised?

Hi Xxamine, 

Thanks for using the forums to get this issue with your account security looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

Would you be able to post a picture of the letter for us so we could have a look? Please make sure any names/addresses/numbers are crossed out 🙂

Thanks,

Megan_L

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xxamine
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Re: Is my account compromised?

Hi Megan_L

Thanks for your reply, sorry for the delay, here is the letter?

Many Thanks 

IMG_20210202_082033245999.jpg

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Anonymous
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Re: Is my account compromised?

010239....
you need a better pen 😛

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xxamine
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Re: Is my account compromised?

. .  . .. so it seems, can't even edit it 😞

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Zak_M
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Re: Is my account compromised?

Thank you for coming back to us. 

 

Have you recently raised a complaint with us or requested your account number for any reason? 

 

Kind regards,

Zak_M

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xxamine
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Re: Is my account compromised?

Hi Zak

 

No i havent

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Zak_M
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Re: Is my account compromised?

Thank you for coming back to me. 

 

I can drop you a PM and we can change your password on your account and I can also check over things from there? 

 

Please do let me know how you would like to proceed. 

 

Kind regards,

Zak_M

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