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Invoice received when charge was removed

Hi im confused the virgin media advised they had agreed to me claiming back my early disconnection fee from my bank for my previous service and advised me to cancel the DD I have now received an invoice for the amount and stating I have cancelled the DD? 

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Re: Invoice received when charge was removed

Hello

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

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