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Internet cable cut by neighbour need and engineer

Keep calling the help line, keep getting cut off, how can we book an engineer in if noone picks up

 

my neighbour cut our cable by accident trimming the hedge, needs connecting, can a virgin rep send me a message to sort this out 

 

I have called get cut off and can’t get online chat to help and no option to book an engineer in the help section when you go though all the options

 

cheers

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