I have received an email saying my prices are rising by £4.50 from March. I only negotiated a new package last month . I rang today to ask the question if I was included and as I was going through the process of talking to someone a recorded message said if I wanted a discount of £4.50 press 1 !
I didn't because I wanted to speak to someone first. They advised me to phone back and take up the offer when prompted but the offer is not there now ?? How can I get the discount or will my new contract be honored anyway ?