Virgin Media Community

[Cocobeanie22]

I rang on 17th jan as my contract expired 19th and was given a 5£ discount but checked my bill and it has been increased over £8. Can someone explain why this has happened and when will I receive my discount from as I will otherwise need to cancel 

[JitteryPinger]

Have you looked at your contract information on my Virgin Media account online.

[Cocobeanie22]

Yes it’s now a rolling contract and I was given the £5 discount but obviously they’ve still increased it and over an hour waiting for soneine to answer the phone so resorted to this chat

[japitts]

If you login to your "my Virgin Media" online account, you should find a copy or your package & contract on there.

That will include your monthly bundle cost, and the dates that any discounts you had, expire.

If you want to cancel or otherwise discuss your package, I'd strongly recommend calling in.

[Gareth_L]

Hello Cocobeanie22,

As a rule we are unable to assist or help with package costs on our Forums

This will need to be done by calling us or 

Just send us a text* with a description of your problem to 07533 051809
 if it’s about your cable services, or 07533 016422 if you have a query about your mobile services. 
Your message will go into a queue and a representative will respond to you as soon as possible.
Gareth_L

[Cocobeanie22]

Well I text the number and has a chat only to be told the system was down but they would leave the chat window open and to text back at 4pm and 5 and half hours later stil no response 

[Gareth_L]

Hello Cocobeanie22

We are still having a few niggles with the system we use to check packages etc 

The Team will get back to you once its all back up and running 

Gareth_L