I have been on Essential Broadband at £15 per month.
I called Virgin Media the other day and the automated service offered me a further £3.50 per month discount for 6 months and I pressed the option to select this. It said it wouldn't affect my current price, contract or anything else.
I've just had notification today that my account has been updated, but the price has gone up instead of down.
I seem to have lost the standard 'Essential Broadband' discount.
I've tried messaging but haven't had a reply. Are you able to help please ?
If you're on the Essential broadband plan, then this price is fixed at £15. I am unsure why the discount was offered to the account.
We're not able to do package changes here so you'll need to contact the team. Either via phone on 150 // 0345 454 1111 or text us on 07533051809 and we can assist further. Text replies are not instant and are automated at the start to get you through to the right team.
Thanks for your reply but that link is the website for registering for Essential Broadband.
As you know, I already have Essential Broadband. The contact details on that page take me to the standard contact details I have already used where I am going in circles and not getting anywhere. I'm not really sure how that link helps. The Virgin Media staff I spoke to could do with reading up on it, not me, as I know all about it.
Is there anything else we can do other than go via the CEO route ?? - Seems strange that no one can correct this error.