Hi,
I called virgin media customer care about two months ago to register for broadband internet. The device came in about a couple of days later. I got no bill for two months, nor was I charged even after setting up a direct debit initially. I called the customer helpline to lay a complaint and discovered that my name and email address on the account was incorrect. I could not even pass the security check, as I am pretty sure the initial customer care agent also recorded incorrect details.
My internet access has been disconnected for some days now, and it's frustrating.
I have called and chatted with the virgin media team, but I can not seem even to pass the security check stage. I don't even have my account number. The only thing I have is the pre-contract docs.
What can I do?
