Menu
Reply
nunoml
  • 1
  • 0
  • 0
Joining in
154 Views
Message 1 of 3
Flag for a moderator

Incorrect name on contract

Hi,

My first name on Virgin Media contract was set up incorrect, i amended it via my profile but is still show wrong on the Virgin Media contract and i'm getting email from Virgin Media with the wrong name.

Any quick way to change that?

0 Kudos
Reply
Robert_P
  • 2.94K
  • 148
  • 266
Forum Team
Forum Team
138 Views
Message 2 of 3
Flag for a moderator

Re: Incorrect name on contract

Hello nunoml

 

Thanks for taking the time to raise your query via the forums in relation to the name on your account, We appreciate you raising this via the forums and welcome to the community.

 

Changing the name on your profile wouldn't amend the name on the account, we would need to do that for you here. In order to make these changes we'd also need to pass security and see proof of name.

 

I'm going to send you a Private Message to assist with this further.

 

Rob

0 Kudos
Reply
Robert_P
  • 2.94K
  • 148
  • 266
Forum Team
Forum Team
106 Views
Message 3 of 3
Flag for a moderator
Helpful Answer

Re: Incorrect name on contract

Thank you for sending over the requested information, proof and other details requested. I can confirm they have been received and we're in the process of updating the error.

 

This can take a couple of days and once completed I will let you know here 🙂

 

Thanks

 

Rob