I entered into a contract with virginmedia and recieved my contract dated 17 April 2020 for £79 per month, after having issues with the connection I contacted virgin media in oredr to resolve. The connection issues were resolved however I then recieved a bill stating my services were £134 per montht I contacted customer servises and was advised that the ill was incorrecra nd would be re-issued at the correct price. No revised bill was recieved so I contacted customer services again and was advised again that the bill was incorrect and wouls be rectified, I then recieved a revised contract stating the monthly price was £99, agian I contacted customer services and was advised that a request had been put through for a reccurring credit to be added to my account and I would be billed @ £79 per month. The direct debit was taken from my bank today and as i suspected I have een charged £99 per month. VM are clearly in breach of contarct here therefore can anyone advise how I go about this, no point in spending another hour on the phone to be told it wil be sorted when I am now £40 out of pocket.
i spoke to them 19 May as the direct debit taken from my bank was for £99 per month (2months as first bill) was told credit on my account but I’m £40 out of pocket for a month which I’m not happy about.