Hi Tiger62,
Thank you for getting in touch.
I am very sorry to hear of the problems you are having contacting the team and that you have not received a call back.
What have the team advised in regards to the incorrect prices?
With your first bill, you are charge for the month that you are installed and the month ahead in line with your billing cycle.
For more information regarding your first bills please visit here: virg.in/1stBill
Thanks
Nat