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Incorrect contract?

Wasn’t really sure where to put this.

I currently have Virgin 350 broadband paying £55 a month. I decided to check what offers there were for TV etc on Tuesday and saw a deal for Maxit TV plus phone line for an extra £10 for 18 months (£65) then £94 after that. I accepted it etc and the box is being delivered on Saturday.

I have just received a copy of the new contract and it seems to be wrong. It mentions the discount until May 2022 earlier in the contract then at the bottom it says your monthly service charge is £94, then it says: Then £94.00 from Saturday 14th May 2022.

This is obviously an error as the service charge should be £65.

What do I do?

thanks

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Very Insightful Person
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Message 2 of 11
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Re: Incorrect contract?

No problem re where you posted, I've moved it to the account section.

Pricing & bundle queries like this aren't ideally resolved via the forum (if at all) - I would recommend you call V/M if you can. 150 or 0345 4541111.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Message 3 of 11
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Re: Incorrect contract?

Thank you thought it was worth a shot 🙂

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Message 4 of 11
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Re: Incorrect contract?

I tried calling and couldn’t get through so guess I will have to try again in the morning.

In the meantime I attach a copy of my confirmation email stating it will be £65 a month for 18 months followed by £94 a months thereafter and also a copy of the contract that I have just received that is wrong just on the off chance someone from Virgin is reading this. Thanks

342A8753-D4F6-4DDC-90A2-A77C9B001E5A.png

03077D62-2BC7-4C33-9104-351AEC322BB4.jpeg

 

 

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Message 5 of 11
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Re: Incorrect contract?

HI Jess2020, thanks for the message and sorry to hear that the package price is incorrect, can you zoom in on the price on the screen shot and include the WS number ^chris 

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Message 6 of 11
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Re: Incorrect contract?

Hi Chris

I am struggling to get the screenshot to be clear so I have attached a link to the pictures on an image hosting site https://ibb.co/tDBxbmy
https://ibb.co/Tg9NFkh

The WS number is WS72876

Thank you

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Message 7 of 11
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Re: Incorrect contract?

Sorry the WS number is in fact WS7287697

Here is a screenshot with it included on the email

https://ibb.co/3zcKtF0

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Message 8 of 11
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Re: Incorrect contract?

Hi Jess, the links are being blocked by our security team as the certificate is weak, can you post the image, thanks ^Chris 

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Message 9 of 11
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Re: Incorrect contract?

Not sure what else to do, I am attaching the exact same pictures on here, it looks blurry in the body but when I click the picture it loads a bigger version, can you let me know if this is better?

https://drive.google.com/file/d/1yBd0FTQvDA-PabSqXfgUFy7LeuOwA2sQ/view?usp=drivesdk

https://drive.google.com/file/d/1tucT_RjmqHJlT4jg0GQBG9jMazUkBswM/view?usp=drivesdk

https://drive.google.com/file/d/1Ds5ZqUqSTUao0XRDBMi_0lgZAqTrAM1W/view?usp=drivesdk

2A613391-4558-4656-BD87-4FFE0577206C.jpeg

 

DBB06BF2-FCDD-4BF3-B73E-2ED836D34E4B.jpeg

B8AFF1AE-10B2-45E8-BE6D-410A9A47EF18.jpeg



 

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Message 10 of 11
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Re: Incorrect contract?

Hi Jess, I will send you a private message so that this can be looked into further for you. Chris

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