Hi Natalie,
thanks for your reply.
I spent quite a while yesterday speaking to Virgin call centre and also messaging via their text service. I have been advised by both that I will be charged £39.99 a month when my service starts which is what I had agreed.
I just find it bizarre that a company as big as Virgin cannot send out accurate contracts that specify the agreed price taking into account the welcome discount. Although I’m not 100% comfortable with having an inaccurate contract I’ve been assured that the notes on my account state the agreed price and I also have a text conversation to back it up.
let’s see what happens when me service starts in April!
thanks