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Incorrect contract price


I've just got M350 (Oomph) installed and my first months bill is incorrect, it's ignoring the 12 months discount so I'm being charged £59 per month not £39 which I signed up for. I've tried calling but unable to get through as the call centres are closed, if I can't get this price honoured I'll need to cancel and get a new contract.

I've seen in other threads about this that people are having their contracts fixed, can someone from the Forum team let me know how to get this fixed please?


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Forum Team (Retired)
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Re: Incorrect contract price


With regards to getting this sorted, there is a way you can contact our team other than the Live chat or call route.
I'd suggest the best thing to do would be to contact the team via the text message service.
Their contact number is 07533051809.
The team will then be back in touch!
I hope this helps

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such

Here to help! I'm a technician helping out whilst working from home. Find out more