Hi Ashleigh, thanks for your message. My account number is removed. The position is as follows;
My first contract was for 18 months; it started 28 Feb 2022 and ended 27 August 2023. The first invoice I received was dated 7 March 2022 and was for 2 months services, one being a month’s payment in advance of £49. That £49 carried over to the end of the contract and has not been returned.
The invoice dated 6 July 2023 for £49 was for the period 28 July to 27 August, so should have been the final invoice of the contract. This invoice includes 12 days I was also charged for under the second contract (see below), as the new contract began on 15 August 2023, so I should receive a rebate for those 12 days. The rebate should be (£49 ÷ 31 days x 12 days = £18.97).
Finally, I received an invoice dated 8 August 2023 for £100.30 for the period 28 August to 27 September. This amount should be returned in full as it duplicates the period covered by the invoices dated 6 July and 6 September for the second contract (see below).
My second contract started 15 August 2023 and will end on 14 Feb 2025. This contract started 12 days before the first contract ended (so I need a 12 day rebate under the first contract; see above).
The first invoice under this second contract was dated 6 September 2023 and covers the period 15 August to 27 October; this invoice covers 2 months and 12 days, so very possibly includes the 12 day rebate and £49 advance payment referred to above, which would settle those points. However, this invoice also says I have been given a credit of £38.63 against services removed of £162.51 and services added of £123.88. (I have no idea what these figures mean or how they were calculated).
So, under the first contract I calculate I should receive back the sum of £100.30 for the 8 August invoice, £49 for the advance payment, and £18.97 for the 12 day rebate, a total of £168.27.
Under the second contract, the first invoice should be for an amount equal to 2 months and 12 days, (£59 + £59 + £22.84), a total of £140.84.
As you can hopefully see, the difference in the above two amounts is £27.43, which I calculate is owed to me.
Now, it took me a couple of hours to work things out, so I appreciate it might take you a while to do so. Hopefully, I have made things as clear as I can.
Best wishes, Paul.
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