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Incorrect billing

Hello 

I need some help because I have been overcharged on my Virgin media bill. A few weeks ago I signed up to have my Netflix payment added to my Virgin media bill. However this was done by mistake and I immediately cancelled the Netflix account. I never used it. Then when my bill was produced it showed that Netflix was an additional charge that would be added. I called Virgin 3 or 4 times about this and I was assured that the Netflix charge would be removed and I would not pay it. Now I have been billed £56.99 instead of my normal payment of £45. They have added on £11.99 for Netflix. It is impossible now to contact them on the phone and there doesn’t seem to be a way to send them a message online. What can I do about this? How can I get in contact with someone to talk about it?

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Re: Incorrect billing

Hello

You can contact via the web chat where someone should be able to deal with billing

https://www.virginmedia.com/shop/contactus/experiencing-an-issue

Please go to the bottom of the page where it says message us 


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