After a long drawn out saga my VM is finally installed, however you have billed me from the inital missed install date not the actual install date.
I already have a complaint open about the install but your twitter team suggested raising the billing issue here as apparently complaints can take a while to process (which doesn't surprise me).
Thank you for your post and welcome to the community.
I'm very sorry to hear about this. I will send you a private message so we can look into this.