Incorrect billing amount

[Bendwg]

Hi, Our contract was coming to an end so we renewed. Our renewal was supposed to be immediate from the 25th October however I have just recieved a bill for next month for the out of contract amount I would have had to pay had I not renewed. Please could you advise on how to get the billing amount corrected?

[Steven_L]

Hey Bendwg,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your account at the moment, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L