I've been billed incorrectly. I have a transcript from a previous live chat conversation which confirms that my bill is supposed to be £68.82 for 1 May 2020 but I received an email later saying that my next bill is £115.95!
I've been trying to get in contact with Virgin Media via telephone but due to the Coronavirus situation none of the call centres seem to be open. I've tried messaging via the live chat but no one has answered me on there even though I waited over an hour for a response. And when I checked today, even the button to message them isn't showing up. There doesn't seem to be any specific email address for customer support either.
It will be very difficult if they take that amount from my account via direct debit. Can anyone help me? I'd really appreciate it.