Menu
Reply
Highlighted
  • 3
  • 0
  • 3
Joining in
232 Views
Message 1 of 5
Flag for a moderator

Incorrect bill - who to speak to

Hello,

I have justed joined and my first bill is incorrect, who do I contact to discuss this?

Thanks,

Andy

0 Kudos
Reply
Highlighted
  • 1.59K
  • 119
  • 447
Super solver
221 Views
Message 2 of 5
Flag for a moderator

Re: Incorrect bill - who to speak to

0 Kudos
Reply
Highlighted
  • 20.46K
  • 2.15K
  • 4.01K
Very Insightful Person
Very Insightful Person
217 Views
Message 3 of 5
Flag for a moderator
Helpful Answer

Re: Incorrect bill - who to speak to


@jamesofmerton wrote:
aside from calling in. this may answer your query.
https://support.virginmedia.ie/app/answers/detail/a_id/757/~/why-is-my-first-bill-more-than-i-expect....

This version may be more helpful as the one above is for Virgin Media Ireland 

https://www.virginmedia.com/help/virgin-media-first-bill

**********************************
I work for Virgin Media - but all opinions posted here are my own
Highlighted
  • 3
  • 0
  • 3
Joining in
59 Views
Message 4 of 5
Flag for a moderator

Re: Incorrect bill - who to speak to

Thanks.

 

What is the number for me to call in?

0 Kudos
Reply
Highlighted
  • 791
  • 121
  • 151
Well-informed
49 Views
Message 5 of 5
Flag for a moderator

Re: Incorrect bill - who to speak to

You could try the text messaging service.

Just send  a text with a description of billing  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply